Refund policy
Damage/Exchanges/Returns
Exchanges of Damaged items
For items that are damaged in transit we offer "easy exchanges." Simply take a photo of the front of your item showing damage with the shipping container. Contact us at: sales@theposterdepot.com with your order number and photo and we will process your request within one business day. A fresh undamaged replacement will be on the way! (Please do not send purchases back to the manufacturer.)
Returns for all other reasons than damage:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, contact us at sales@theposterdepot.com to request an RMA.
There are certain situations where refunds are declined. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Customers are responsible for return shipping. Cost of return labels will be deducted from refunds.
Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days. We do not refund shipping costs to return items, or original shipping paid in purchase.
Items refused or returned to sender: Shipping costs are non-refundable and a 15%-100% restock fee may apply depending upon condition of items and damage that resulted from return transportation.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@theposterdepot.com
You will be responsible for paying for your own shipping costs for returning items for a refund. Shipping costs are non-refundable.